FAQs
Q. Will photos and documents be cropped & re-orientate, so that the scans are the right way round and not sideways or upside down?
A. Yes, all the photos and documents will be cropped and orientated correctly as part of the service. We will also ensure that they are aligned (i.e. not squinty or skewed) and any faded or “sun-bleached” prints are colour restored and enhanced. Our goal is to deliver a finished product that leaves you with nothing to do.
Q. Does it matter that my photos and documents are all different sizes, shapes & quality. And, that some are black & white?
A. No, we can scan the lot. Any size up to A-4 & photos and documents with backings may take a little longer but can still be done.
Q. Do you scan in order?
A. Yes, photos and documents will be scanned in order. This is important if you wish to return them to the same albums and files. Unusually large, small or odd shaped photos and documents may be placed to one side and scanned separately.
Q. What resolution do you scan at?
A. Starting 400 DPI (Standard) for Photos and 200 DPI (Standard) which is more than enough for most photos and documents respectively. The rest depends on what is being scanned & what the scans will be used for. We can advise on what is appropriate when you book.
Q. Is there any risk that my photos and documents could be damaged?
A. No, we take proper care of your valuable memories.
Q. Can the images be used to make a photobook?
A. Yes.
Q. What format is used?
A. Industry standard JPEGs for photos & PDF for the documents.
Q. Can I take the data disk or memory stick & have photos printed from it?
A. Absolutely yes. The reprints will be superior to the originals, as the scans will have been colour-restored & enhanced.
Q. Can I put the SD card or memory stick in my digital photo frame & see my old photos on the frame?
A. Absolutely yes.
Q. How long does it take to complete a scanning order?
A. We receive your order & undertake the scanning work. Time scales are 2 days to 2 weeks, depending on the quantity.
Q. In which medium will I get the digital photos and document?
A. Over the pen-drive depending upon the file size of the photos and documents.
Q. What if I lose the pen-drive provided by you?
A. We will keep a copy of your order on our computers for a few weeks. Your privacy will not be compromised.
Q. Do you scan photos and documents from abroad?
A. Yes sure. Please, contact us for the exact shipping charges for your location.
Q. What are the acceptable payment modes?
A. Cash, NEFT, IMPS, UPI (and PayPal Only International Clients).
Q. Can I deliver/pickup my photos and documents in person?
A. Yes, we accept deliveries on all days of the week. However, we prefer that you call before coming to us. Once your order is scanned, we will contact you to arrange collection.
Q. What's the difference between 400 DPI (Standard) & 600 DPI (Superior) resolution?
A. 400 DPI resolution is perfect for viewing on the laptops & webpages. Whereas 600 DPI or higher is perfect for viewing on large TV's, enlargements or photo books.
Q. I’m based outside India, can I place an order?
A. Yes, you may send us the photographs and documents by secured post and we will return back the originals by secured post.
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